About memy stats
Professional Profile
Reliable IT professional with hands-on experience in Level 1 Service Desk support. I have a proven ability to troubleshoot hardware (laptops/desktops), manage User Accounts (Active Directory/Office 365), and resolve connectivity issues in fast-paced environments.
Currently, I am working as an IT Support Technician Intern at the ASRC, where I manage ticketing and deploy workstations. I also have leadership experience as a Site Supervisor, ensuring I can handle stressful situations and manage client expectations effectively.
IT
Bachelor
Degree
L1
Service Desk
Experience
100+
Hardware
Repairs
VIC
Driver's
Licence
Technical Skills
Experience Timeline
Jul 2025 - Present
IT Support Technician (Internship) - Asylum Seeker Resource Centre (ASRC)
Provide Level 1 Service Desk support, manage Active Directory users, troubleshoot network issues, and deploy new workstations.
Jul 2025 - Present
Site Supervisor - Menzies Facility Services
Escalation point for operational issues, managing staff rosters, and conducting induction training.
Ongoing
Independent Hardware Technician - Freelance
Sourcing parts and assembling high-performance custom PCs. Diagnosing and repairing laptop hardware faults (screens, batteries, logic boards).
Completed Nov 2025
Bachelor of Information Technology - Victoria University
Specialized in Network Systems and Web Development.
Aug 2023 - Feb 2024
Web & IT Systems Assistant - HDR 888 Services
Managed company web assets and configured email hosting (cPanel/Exchange) for clients.
Hardware ProjectsMy Work
Showcasing my technical ability to build, diagnose, and repair IT hardware.
Contact MeContact
Contact me here
: Wollert, VIC 3750, Australia
: Victoria University, Melbourne
: 0403 563 771
: English, Nepali